Privacy Policy

This Privacy Policy explains how Ecommercify LLC (“Ecommercify”, “we”, “us”) collects, uses, stores and protects personal data in connection with our website and the marketing services we provide to our clients.

Who we are

Ecommercify LLC is a Limited Liability Company registered in Florida, United States, operating a performance marketing agency serving ecommerce businesses in Latin America and Spain.

For any question about this policy or about the personal data we hold, contact us at info@ecommercifyco.com or by post at 221 W Hallandale Beach Blvd, Apt 312, Hallandale Beach, FL 33009, United States.

What this policy covers

This policy covers two distinct situations. First, personal data of visitors to this website and of people who contact us. Second, data that we process on behalf of our clients as part of delivering advertising services, including data accessed through advertising platform interfaces.

Information we collect from website visitors

This website is a static site. It does not use advertising cookies, third-party analytics scripts, social media tracking pixels, or embedded third-party content.

• Contact details you send us. If you write to us by email, WhatsApp or telephone, we receive whatever you choose to tell us: typically your name, company, email address and a description of your business.
• Server logs. Our web server records standard technical information for each request, including IP address, date and time, requested page, HTTP status and user agent. These logs exist to keep the service running and secure. They are retained for a limited period and are not used to build profiles of individuals.

The contact form on this site does not transmit anything to our servers. It assembles a message in your browser and opens WhatsApp or your email client so that you send it yourself.

Why we process this data and on what basis

• To respond to your enquiry. Basis: your request and our legitimate interest in answering people who contact our business.
• To provide and administer our services. Basis: performance of the contract with our client.
• To keep our systems secure and available. Basis: our legitimate interest in operating a safe service.
• To meet legal, accounting and tax obligations. Basis: compliance with a legal obligation.

Data we process on behalf of clients

When a client engages us, they grant us permission to access their advertising and commerce accounts. In relation to that data, our client is the controller and Ecommercify acts as a processor, handling the data only on the client’s documented instructions.

This access is granted through the official permission systems of each platform — for example Meta Business Manager, TikTok Business Center and Google Ads account access. We do not ask for, accept or use personal login credentials belonging to our clients or their staff.

• Advertising performance data. Campaign, ad set and ad level metrics such as impressions, clicks, spend, conversions and cost per result, obtained through the official APIs of Meta, TikTok and Google.
• Commerce and fulfilment data. Order, revenue and delivery status information from the client’s own ecommerce and logistics systems, used to measure advertising performance against delivered revenue.
• Business contact data. Names and work contact details of client staff who work with us.

We use this data solely to plan, operate, optimise and report on that client’s advertising. We do not sell it, we do not share it with other clients, we do not use it to train third-party models, and we do not combine one client’s data with another’s.

Where a platform makes end-user personal data available to advertisers, we minimise our handling of it: we work with aggregated and pseudonymised reporting wherever the task allows, and we do not attempt to re-identify individuals.

Advertising platform data

Data obtained through the Meta Marketing API, the TikTok Business API and the Google Ads API is used exclusively for managing and reporting on the advertising accounts of the client that granted the access.

We comply with the developer terms and platform policies of each provider. We retain platform data only for as long as it is needed for reporting and historical comparison for that client, and we delete it when the engagement ends or when the client asks us to.

A client can revoke our access at any time directly from their own platform account, without needing our involvement. Once revoked, we stop receiving new data immediately.

Sharing and disclosure

We do not sell personal data, and we do not share it for third-party advertising purposes.

• Service providers. We use a small number of vendors to operate the business — infrastructure hosting, email, and communication tools. They may process data on our behalf under contract and only on our instructions.
• Advertising platforms. When we operate campaigns on your behalf, data necessarily flows to the platform running those campaigns, under that platform’s own terms.
• Legal requirements. We may disclose information where we are legally obliged to, or where it is necessary to establish or defend legal claims.

International transfers

Ecommercify is registered in the United States and serves clients in Latin America and Spain. Data may therefore be transferred to and processed in countries other than the one in which it was collected. Where such transfers involve personal data protected by the GDPR or by Colombian data protection law, we rely on appropriate safeguards, including standard contractual clauses where applicable.

How long we keep data

Enquiry correspondence is kept for as long as needed to handle the enquiry and any resulting relationship, and then for a reasonable period for record-keeping.

Server logs are kept for a short operational period.

Client campaign and reporting data is kept for the duration of the engagement plus any period required for accounting or legal purposes, unless the client asks us to delete it sooner.

Security

We serve this website exclusively over HTTPS, operate our own infrastructure rather than shared hosting, apply security updates on an ongoing basis, and restrict access to client data to the staff who need it. A fuller description is available on our Security & Data page.

Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict certain processing, to receive a copy in a portable format, and to withdraw consent where processing is based on consent.

To exercise any of these rights, write to info@ecommercifyco.com. We will respond within the period required by the applicable law. If you believe we have handled your data improperly, you also have the right to complain to your local data protection authority.

If your request concerns data we hold on behalf of one of our clients, we will forward the request to that client, who is the controller of that data, and support them in responding.

Children

Our services are directed at businesses. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy as our services or the applicable law change. The effective date at the top of this page always reflects the current version. Material changes will be communicated to active clients directly.

Contact

Ecommercify LLC
221 W Hallandale Beach Blvd, Apt 312, Hallandale Beach, FL 33009, United States
Privacy enquiries: info@ecommercifyco.com
General enquiries: info@ecommercifyco.com
Telephone: +1 786-588-9996